Speed, convenience and reliability are among the key drivers to Click & Collect eCommerce growth. eMarketer estimates that over half of the US population will have purchased a product online & picked up in store (137 million people) by the end of 2020.

Usage by click & collect pickup method + share of overall e-commerce transactions for the Top 10 multi-channel retailers below:

Click-and-Collect Methods US Internet Users Have Tried vs. Are Interested in, Oct 2019 (% of respondents)


US Click-and-Collect Retail Sales Share for the Top 10 Multichannel Retailers*, Q4 2017-Q3 2019 (% of retail ecommerce sales)

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